Privacy Policy

1. Introduction

e999 ("we", "us", "our") operates the online betting and gaming platform accessible at e999.today. We are committed to protecting the privacy of every individual who visits, registers on, or interacts with our platform. This Privacy Policy ("Policy") describes the personal data we collect, why we collect it, how we use it, and the rights available to you as a data subject.

This Policy applies to all visitors and registered players of e999, including persons located in Bangladesh and any other jurisdiction where our platform is accessible. By using the e999 platform, you acknowledge that you have read and understood this Policy. If you do not agree to the terms outlined here, you should discontinue your use of the platform.

This Policy should be read in conjunction with the e999 Terms & Conditions and our Responsible Gaming policy, which together govern the full relationship between you and e999.

2. Personal Data We Collect

e999 collects personal data that is necessary for the provision of our betting and gaming services, fulfilment of legal obligations, and continuous improvement of the platform. The categories of personal data we collect include:

2.1 Identity Data

• Full legal name
• Date of birth
• Gender (where provided)
• National Identity Card (NID) number or passport number (collected during KYC verification)
• Photograph or scanned copy of government-issued identification

2.2 Contact Data

• Email address
• Mobile phone number
• City and region of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh)

2.3 Financial Data

• bKash, Nagad, Rocket, or Upay mobile wallet numbers
• Bank account numbers and bank names (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and others)
• Partial card details (Visa, Mastercard) — full card numbers are never stored by e999
• Transaction history: deposit amounts, withdrawal requests, and timestamps

2.4 Technical Data

• IP address at the time of registration and at each login
• Device type, operating system, and browser version
• Session duration and page interaction data
• Geolocation data at the session level (country and city, derived from IP)

2.5 Behavioural and Gaming Data

• Betting history, game preferences, and wagering patterns
• Bonus uptake and wagering progress
• Responsible gaming interactions (e.g., deposit limits set, self-exclusion requests)

2.6 Communications Data

• Records of correspondence with e999 support, including emails and chat transcripts
• Complaint and dispute records

3. How We Collect Your Data

e999 collects personal data through the following channels:

4. Purpose of Data Processing

e999 processes your personal data for the following purposes:

• Account creation and management: To register your account, authenticate your identity at login, and manage your account settings and preferences.
• Service delivery: To enable you to place bets, access casino games, process deposits and withdrawals, and use all other features of the e999 platform.
• Age and identity verification (KYC): To verify that you are at least 18 years of age and to confirm that the account belongs to you. This is a mandatory compliance obligation.
• Payment processing: To process deposits and withdrawals via your chosen payment method, including bKash, Nagad, bank transfer, Visa, and Mastercard.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, and other security threats.
• Legal and regulatory compliance: To meet obligations imposed by applicable laws and to respond to lawful requests from competent authorities.
• Customer support: To respond to your enquiries, resolve disputes, and manage complaints.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling and to action responsible gaming requests such as deposit limits and self-exclusion.
• Platform improvement: To analyse usage data and improve the performance, functionality, and user experience of the e999 platform.
• Marketing and promotions: Where you have given explicit consent, to send you information about e999 promotions, seasonal offers, and relevant updates. You may withdraw consent at any time by contacting support.

5. Legal Basis for Processing

e999 processes your personal data on the following legal bases:

• Performance of a contract: Processing that is necessary to deliver the services you have contracted for when you register an e999 account and accept the Terms & Conditions.
• Legal obligation: Processing required to comply with applicable laws, including age verification, anti-money laundering (AML) obligations, and responses to lawful authority requests.
• Legitimate interests: Processing carried out for the legitimate business interests of e999, including fraud prevention, platform security, and service analytics, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.

6. Data Sharing and Disclosure

e999 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data only in the following limited circumstances:

6.1 Service Providers and Technology Partners

We share data with carefully selected third-party service providers who assist in operating the e999 platform. These include KYC and identity verification providers, payment processors (such as bKash, Nagad, Rocket, and banking partners), game software providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), cloud hosting and infrastructure providers, and customer support software vendors. All such providers are contractually obligated to process your data only on our instructions and to maintain appropriate security standards.

6.2 Legal and Regulatory Authorities

e999 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of e999, our players, or the public.

6.3 Anti-Fraud and AML Partners

To fulfil our obligations under anti-money laundering regulations and to protect the integrity of the platform, e999 may share data with fraud detection services, financial intelligence units, and industry-level blacklist databases where a player's activity raises a concern.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of e999's business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy implications via the email address on your account.

In all cases of data sharing, e999 takes reasonable steps to ensure that recipient parties protect your data in a manner consistent with this Policy.

7. Data Retention

e999 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account, and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Support communications: Retained for three (3) years from the date of the last interaction in any given case.
• Technical and session logs: Retained for up to twelve (12) months, after which they are anonymised or deleted.
• Marketing consent records: Retained for as long as the consent is active, and for one (1) year following withdrawal of consent.

When personal data is no longer required, e999 will securely delete or anonymise it in a manner that prevents reconstruction of the original information.

8. Security Measures

e999 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, alteration, disclosure, accidental loss, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your browser or device and the e999 platform is encrypted in transit using industry-standard SSL/TLS protocols.
• Encrypted data storage: Sensitive data fields, including payment method identifiers and identity document data, are encrypted at rest.
• Access controls: Access to personal data within e999's systems is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are bound by confidentiality obligations.
• Two-factor authentication (internal): e999 staff systems require multi-factor authentication for access to platforms that store or process player data.
• Regular security assessments: e999 conducts periodic internal security reviews to identify and address vulnerabilities in the platform.
• Incident response: In the event of a data breach that poses a risk to your rights and freedoms, e999 will notify affected players without undue delay and take all necessary remedial action.

While e999 uses robust security practices, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function efficiently, remember your preferences, and provide analytical information to site operators. e999 uses cookies and similar tracking technologies across the platform.

9.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the operation of the platform. These include session authentication cookies that keep you logged in during a visit and security cookies that prevent cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Preference cookies: Store your settings and preferences, such as your preferred language, display options, and notification choices, so you do not need to re-enter them on each visit.
• Analytics cookies: Collect anonymised or pseudonymised data about how visitors interact with the platform — including pages visited, time spent, and navigation paths — to help e999 improve the user experience.
• Performance cookies: Monitor platform performance, error rates, and load times to help our technical team identify and resolve issues promptly.

9.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse all cookies, accept only certain types, or delete existing cookies. Please note that disabling strictly necessary cookies will affect your ability to log in and use certain features of the e999 platform. Detailed instructions for managing cookies in popular browsers (Chrome, Firefox, Safari, Edge) are available in each browser's help documentation.

10. Your Data Rights

As a data subject, you have the following rights in relation to the personal data e999 holds about you. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. e999 will respond within a reasonable timeframe and will not charge a fee for handling standard requests.

• Right of access: You have the right to request a copy of the personal data e999 holds about you, along with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: You may request that e999 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations (for example, AML record-keeping requirements).
• Right to restriction of processing: You may request that e999 restrict the processing of your data in certain circumstances — for example, while a dispute about accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or the performance of a contract and is carried out by automated means, you may request that your data be provided to you in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes. Where you object to direct marketing, e999 will cease that processing immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.

Please note that some rights are subject to conditions and exceptions. e999 will inform you if it is unable to fulfil a request and provide the reason where permissible.

11. Minors and Under-18 Players

The e999 platform is strictly intended for adults aged 18 years and above. e999 does not knowingly collect, store, or process the personal data of anyone under the age of 18. Age verification is a mandatory step in the account registration and KYC process. 18+ Only

If e999 discovers that personal data has been collected from a person under 18, the account will be immediately suspended, all associated data will be deleted, and any funds deposited will be returned to the payment source following verification of the circumstances. If you are a parent or guardian and believe your child has registered an account on e999, please contact us immediately at [email protected] so that we can take appropriate action without delay.

12. Third-Party Services and External Links

The e999 platform integrates game content from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you interact with games provided by these studios, your gameplay data may be processed by those providers in accordance with their own privacy practices. e999 selects game partners who maintain a high standard of data security, but we are not responsible for the privacy policies of third-party game providers.

Similarly, payment processing for bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions is facilitated through third-party payment processors. Your financial data shared with these processors is governed by their respective privacy policies in addition to this Policy.

e999 is not responsible for the privacy practices or content of any third-party services linked from or integrated into the platform. We encourage you to review the privacy policies of any third-party service you interact with.

13. Changes to This Privacy Policy

e999 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, e999 will notify registered players via the email address associated with their account and will update the "Last updated" date at the top of this page.

We encourage you to review this Policy periodically to stay informed about how e999 protects your personal data. Your continued use of the platform following the publication of a revised Policy constitutes your acceptance of the updated terms.

14. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data e999 holds about you, please contact our support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Support availability: 24 hours a day, 7 days a week
• Response language: English
• Target response time: Within 24 hours (Bangladesh Standard Time, UTC+6)

When submitting a data rights request, please include your registered email address, a clear description of your request, and (where applicable) a copy of your identity document so that we can verify your identity before processing the request. e999 will not action data rights requests from unverified individuals where identity confirmation is required to protect the integrity of the process.